Refund Policy
You have 30 working days to return an item from the date you received it.
As we are a small start-up company with limited inventory, to be eligible for a return, your item must be unused, in the same condition as when you received it and have the ORIGINAL PACKAGING. This allows us to inspect and resell the item, which is not possible with used products. The order number or proof of purchase is required to obtain a full refund. Send the item in its original packaging. Since we offer free shipping to customers and the products themselves are quite heavy, the customer will be responsible for paying their own shipping costs to return their item at this time. We hope to change this situation in the future as we grow.
To locate your order number, please refer to your confirmation email. After confirming your postal address, we will issue the return label and send it to you by email. The deadline for issuing the refund is 21 days after receiving the product, given the increased volume of orders during the festive season.
To find your order number, please check your confirmation email.