Shipping Policy

Shipping times are estimates only and unfortunately cannot be guaranteed.

1. Processing time:

  • Orders are normally processed within 1-2 working days of payment confirmation.
  • Customized or made-to-order items may require additional processing time.

2. Shipping methods:

  • We offer standard and expedited shipping options.
  • Standard shipping usually takes 3-5 working days, while expedited shipping takes 1-2 working days.

3. Shipping costs:

  • Shipping costs are calculated based on the weight of the order and the shipping method selected.
  • Shipping costs are calculated based on the weight of the order and the shipping method selected. Free shipping may be available for eligible orders or promotions.

4. International shipping:

  • We offer international shipping to selected countries. International shipping costs and delivery times vary depending on location.

5. Tracking information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Please allow 24-48 hours to update your tracking information.

6. Customs and import fees:

  • Buyers are responsible for any customs and import duties that may apply. We are not responsible for delays due to customs.

7. Lost or damaged items:

  • In the rare event that your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the problem.

8. Address accuracy:

  • Customers are responsible for providing correct shipping information.
  • Please double-check your shipping address before completing your purchase.

9. Holidays and weekends:

  • Please note that orders are not processed or shipped on weekends or public holidays. Orders placed on Friday will be processed on the following Monday.

10. Returns due to shipping problems:

  • If your order is returned to us due to an incorrect address or other shipping problems, additional shipping fees may apply for reshipment.

11. Contact information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact us at support@jumpiecollective.com.

Note: This shipping policy is subject to change without notice. Please check our policy periodically for updates.

 

Production time

Since your piece has a personalized design that requires manual manufacture, we ask that you allow a period of 5 working days for your order to be shipped from our premises. 

When your order is shipped, you will receive a tracking number in your email. If you haven't received it or if you have any other problem, please contact us at support@jumpiecollective.com and we will help you as soon as possible.